For orders of all items we normally guarantee delivery within seven days of your order except where indicated. However, if it is not possible to come to a mutually agreeable delivery arrangement within this timeframe delivery may take longer.
We use an independent courier. The courier will attempt to deliver twice. Your order will be returned to our warehouse if they have not been collected from the courier 3 days after the second delivery attempt, and we reserve the right to pass on the cost of redelivery in this event.
We cannot at this time deliver outside the UK mainland.
We do not deliver to the Channel Islands or destinations outside the UK.
We will provide a full refund or replacement for any wines that are proven to be faulty. This does not affect your statutory rights.
We may require faulty bottles to be returned to us. We will arrange this as necessary at your convenience.
Tickets for events are non-refundable.